Terms of Use

Welcome to MagnaFlora Design | Events

We’re so glad you’re here. By accessing or using our website, you’re agreeing to the following terms and conditions, including our Privacy Policy and Legal Notices. While this might sound a bit formal, it’s important that you understand how things work on our site, and we want you to feel comfortable and informed while you’re here.

Please note that our retail services and online platform may have different policies, so it’s a good idea to review them regularly. If you’re ever unhappy with the website, its content, or any of our policies, the best solution is simple—just stop using the site.

What’s Not Okay

We expect everyone to be kind, honest, and respectful. That means no tampering with the site, misrepresenting your identity, using unauthorized agents to make purchases, or engaging in any fraudulent activity. Violating these terms could lead to legal action.

Disclaimers & Limitation of Liability

We want you to have a great experience with us, but we also need to let you know that we can’t be held responsible for everything. If something goes wrong with the site—whether it’s an error, an interruption, a virus, or even a delay—we can’t be liable for any damages, including indirect or consequential ones. Of course, if you’re in a jurisdiction where this doesn’t apply, please be aware that different rules might apply to you.

Pricing Policy

Prices and product availability are always subject to change, and we reserve the right to update or change them without notice.

Mistakes Happen

Sometimes, things slip through the cracks. Prices, availability, or other product details might be incorrect, and if that happens, we reserve the right to fix it. If we make a mistake that affects your order, like charging you the wrong amount, we’ll make it right and issue a refund.

For Users 13 and Older

Our site is intended for people 13 years of age or older. If you’re under 13, we ask that you have a parent or guardian help you out, especially when it comes to making purchases.

Ending Your Use

We hope you never have to go, but if you choose to stop using the site, we also reserve the right to terminate your account or restrict your access at any time. If that happens, you’re still responsible for any orders placed or charges made before the termination.

Payment Methods

We accept payments via all major credit cards (American Express, Visa, MasterCard, Discover) and PayPal. All payments are processed securely to keep your information safe.

Validating Your Order

When you place an order, we’ll double-check that your payment and billing information are valid before processing it. If something doesn’t match up, we reserve the right to decline the order, but we’ll notify you.

Order Acceptance & Confirmation

We want you to get what you ordered, but we also reserve the right to accept or decline any order for any reason. We’ll keep you updated on the status of your order through the contact information you provided.

Order Limitations & Quantity Restrictions

In some cases, we may limit the quantity of an item or reject an order if it seems suspicious—whether due to repeated use of the same account, credit card, or billing details. We’ll let you know if that happens.

Returns & Exchanges

Because flowers are perishable, we can only accept cancellations up to 1 hour before delivery is scheduled. Special orders are trickier and can only be canceled if we can stop the product from being shipped by the grower or wholesaler. If you’re unhappy with your purchase, reach out to us immediately at +1 (212) 401-7840 or email us at [email protected], and we’ll do our best to make it right.

Delivery Policy

We can’t always guarantee that we’ll have the exact flowers you requested (flowers are seasonal and sometimes out of stock!), but we will always make sure what we send you is of equal or better value. We’ll also follow the delivery instructions you provide when you order.

Billing & Delivery Information

To avoid delays or issues, please make sure the billing and delivery address information you provide is accurate. If anything is incomplete or incorrect, it could slow things down or even cause a cancellation.

Product Display & Colors

We work hard to display our products accurately, but please remember that colors might look a little different on your screen than in real life. Since our arrangements are hand-made, there may also be slight variations. Substitutions might occur if certain flowers aren’t available, but we’ll always do our best to match the original as closely as possible.

Important Legal Information

We reserve the right to update, correct, or modify any of our terms, conditions, or prices at any time, without notice. All materials on our site—whether that’s logos, product images, or content—are protected by copyright and trademark laws, so unauthorized use is strictly prohibited.

In case of any disputes related to this site, they’ll be resolved according to the laws with jurisdiction determined by the courts of New York, NY, USA.